Business Automation Myths and Legends
Before I continue, I would like to debunk an irritating little myth that has been hampering my progress for years. There is no single magic bullet that is going to solve all your automation procedures. You need to see your business as one large machine that consists of individual cogs and bearings and processes, each contributing to the success of the entire system as a whole. If you manage to get the individual components of the system running smoothly, the entire machine will run efficiently. Each system contributes to the success of the whole.
So, for example, the entire collection of Technical Work Plans that needs to be followed by your support staff is simply one facet of the entire Business Systems Processes.
Make your technical work plans better and the entire system will operate more efficiently.
You also need to view “Process Automation” in your company as “People Process Automation”. People need to perform recurring tasks, be it on a daily, weekly or monthly basis. The successful completion of the task needs to be documented. The documentation allows you to check up on them and measure if the task has been completed to your satisfaction. If it has, you have created a business process that can be automated.
