October 2011
5 posts
1 tag
All Your Eggs in One Basket
In the early days of the business I had one client. One huge client called Sasol. They had thousands of PC’s. At one stage I had more than 20 technicians working permanently for them on-site. Then government regulations changed and my company did not comply with their sub-contracting criteria. Sasol did offer to employ all my people, but the fact of the matter was that I lost a huge amount of...
Oct 25th
1 tag
Business Automation Myths and Legends
Before I continue, I would like to debunk an irritating little myth that has been hampering my progress for years. There is no single magic bullet that is going to solve all your automation procedures. You need to see your business as one large machine that consists of individual cogs and bearings and processes, each contributing to the success of the entire system as a whole. If you manage to get...
Oct 25th
1 tag
The Shock and Awe Package
Robin Robins introduced me to the concept of a Shock and Awe package. This little package that you put together should be handed to the prospect on the first appointment and should literally “Shock and Awe” them on how fantastic your company and services are. The contents of my Shock and Awe package: • Press releases and articles written about my company. • An e-book on “What Every Successful...
Oct 25th
1 tag
Packaging Your Technology Service Offering -...
Yes, we all like to have a look at the menu. At one of the local restaurants, they have two offerings of the same dish - as a starter and a main. I tend to always go for the starter version as I can then have a couple of dishes at a cheaper price. I started out with a service offering that looked a little bit as follows: And guess what? Clients always went with the “Mud” offering...
Oct 25th
1 tag
Is Your Next Employee a Madman? Use DISC to Find...
So you need to hire someone new? [Sigh] The entire process is fraught with potential stumbling blocks. The largest investment in time and capital that you will ever make in your business is your staff. And a wrong decision may take months to rectify. You MUST get this right. My primary concern is always whether the new guy will fit in with the rest of the team. Will (s)he gel? What is her...
Oct 5th